Here’s what you need to know about our new normal…
As the storm clears and the sun peeps from behind the clouds we can start to return to our new normality and be one step closer to you.
Firstly, THANK YOU.
We’re back open and raring to go because of your love & support.
Thank you for your patience.
As we open our venue, to ensure best practice in social distancing and to provide a safer environment, we will have fewer people working on each shift. We also have fewer people in our kitchen which means serving a reduced menu over reduced hours. Although we’re not expecting a change in our service level, we appreciate your understanding while we get to grips with the lay of our new land.
Thank you for helping us keep safe and healthy.
We understand the new government safety requirements may feel weird to start with but don’t forget it’s not forever, it’s for the best and we’re still the same old us…just an improved version!
Secondly, Importantly, we’ve got safety covered!
We have been diligent in following government guidelines to create a clean, hygienic, and most importantly, safe environment for you to enjoy. We have been gone a step further our venue is certified COVID SAFE. (Learn more click here)
We ask that you kindly practice caution if you are feeling unwell in any way or if you have been in contact with anyone who is ill or experiencing any of the COVID-19 symptoms (including but not limited to: cough, temperature, loss of taste or smell).
We’ve conducted controlled tests to arrive at, what we believe, is the safest way to re-open our pub:
This is a non-contact sport. Let’s get social but keep our distance. You’ll see lots of reminders of this around the pub.
Don’t go moving. We’ve carefully planned the position of our tables and chairs to make sure everyone feels safe with social distancing.
The Host are here to guide you. Someone will be there to greet you and show you to your table, we’ve also added signs to help you.
You’re never too far away from a freshen up. We have plenty of hand sanitizer stations; positioned at the entrance and dotted around the site.
We’ve gone all technological. We’ve invested in new systems & software to reduce touchpoints.
We’ve removed all bar stools and we will be implementing a table service only ordering process. All orders will need to be made from the table via mobile app. We have also implemented rigorous cleaning procedures on top of our usual day to day cleaning.
Be a washer, not a walker Please wash your hands after visiting the bathroom.
Third, We’re up to date with technology
We’ve introduced a brand-new way of enjoying your time with us….contactless! Download our app on Apple or Android, then Browse the menus & order online* Pay & enjoy
*Disposable menus will also be available for those that prefer.
Save time and register at home with our new app Hopt for ordering from your table. Click on this link to register and view our menus before you arrive, leaving you time to enjoy your experience and company.
Fourth, Have you booked?
To safely reopen our doors for you and our team, We will be operating a suggested reservation policy on a pre-paid basis to guarantee a table, as this enables us to control the flow of people as and when we are able to welcome you back. We are requiring a minimum of 4 people per table with a maximum of 8 people in the same group.
Please be advised that showing up at the door you may not be able to gain entry if we are at capacity.
Fifth, Excuse us while we change…the table
When you’re shown to your table, you’ll notice a few little changes. Our cutlery will provided with a napkin. We want to ensure everything is clean & safe as and when you need them. We will also be providing sachets of condiments for the time being.
If you need anything else just ask and we’ll grab it.
Finally, We can’t wait to welcome you back
We know, we know, you’ve spent three months indoors and you can’t wait to see us. Trust us, the feeling is mutual. If you don’t feel comfortable visiting pubs as yet then you can still enjoy the authentic German Food and drink in the comfort of your home with our takeaway and delivery just go to our website to order (octoberfestpub.com).